Terms & Conditions

Acceptance of Terms

By leaving items with us for laundry, dry cleaning, or related services, you ("the Customer") agree to be bound by these Terms and Conditions. These terms apply to all services we provide unless otherwise agreed in writing.

2. Service Scope & Estimates

a. We provide cleaning and laundry services based on our professional judgment and industry standards.

b· All service charges are based on our posted price list, which may be updated periodically.

c· Quoted prices are estimates. Final charges may vary based on factors such as fabric type, stain severity, garment condition, and specific handling requirements.

d· We reserve the right to refuse service for any item we deem unfit for cleaning or ironing or beyond our capability.

3. Customer's Responsibilities

a· Item Inspection:

To remove all personal belongings from pockets and garments before submission. We are not liable for any items left in pockets (e.g., money, jewelry, keys, etc.).

b· Disclosure:

You must inform us of any known stains, damage, defects (like weak seams, tears, holes, fading), or special care requirements (e.g., beading, sequins, leather trim) at the time of drop-off.

4. Liability & Risk

a· General Liability: We exercise utmost care in processing articles entrusted to us.

b. Cleaning processes involve inherent risks, including but not limited to color loss, shrinkage, texture change, or damage to weak/decorative materials.

c· Limitation of Liability:

Our liability for any lost, damaged, or unserviceable item is strictly limited to ten (10) times the charge for cleaning of that particular item, or the fair market value of the item at the time of cleaning (whichever is less). The fair market value shall in no case exceed the replacement cost of the item, and depreciation will be considered.

d, Claims:

Any claim must be made within 24 hours of pickup/delivery and before the garment is worn or altered. Claims must be accompanied by the original receipt. No claim will be honored after this period or without the receipt.

5· Exclusions: We are NOT liable for:

a· Damage resulting from pre-existing conditions, weak fabrics, or defects disclosed or not disclosed.

b· Loss or damage to items not labeled or improperly identified.

c· Loss or damage to items of unusual value (e.g., heirlooms, designer couture, antique textiles) unless specifically listed and agreed upon in writing at drop-off with a declared value.

d· Ordinary wear and tear.

e· Consequences of following care labels we believe to be incorrect.

6. Unclaimed Items

a· We will make reasonable efforts to notify customer using the contact information provided to claim laundry items.

b· Items not collected within 60 days of notification. may be disposed.

7. Payment Terms

· Payment is due in full during drop off.

• Acknowledgment

· By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.